FAQ

How Much Is It Going To Cost?

In our 32 years of experience, we have found that our clients prefer an accurate price based on their exact electrical problem. Most phone quotes are subject to change once the service electrician arrives at your home. We do not believe this is a fair way to do business. By allowing us to diagnose your electrical problem in person, you will know exactly what it will take to get the job done and we will provide you with a guaranteed StraightForward PriceTM. There are never any surprises.

When Can Someone Be Here?

We stay well staffed with only the best electricians to meet the needs of our clients. In most cases, we can offer same day service, especially the earlier you call in. Call us and we will find a time that works for you!

Will I Have To Wait Around All Day?

NO! Unlike other companies, Hi-Lite Electric Inc. knows that your time is valuable. We will place you in a small (3) hour window that we will arrive in, and we will call you 30 minutes before we arrive to let you know we are on the way.

Is Each Electrician Licensed?

Yes, each and every one of our electricians are licensed to work in your home.

Is There A Warranty?

Of Course! Everything Hi-Lite Electric does is covered anywhere from 1-3 years depending on the type of work completed. Our warranty includes all parts and labour.*

(*unless electrician states otherwise)

How Can I Pay?

Payment options include: cash, cheque, and all major credit cards. Hi-Lite Electric also offers financing. Call us today for your electrical repair financing solutions!

When Can My Electrician Start The Work?

Our electricians arrive at your home ready and prepared to work. Only rare circumstances can cause a job to last more than one day.

Am I Going To Be Without Power?

In some cases we may have to disconnect power. If circumstances require power to be disconnected, the electrician will inform you before he begins the work.

If I Have Any Other Electrical Work That Needs To Be Done, Besides The Work That I Initially Called In For; Will My Electrician Complete That Work Too?

YES! Have your list of items prepared for our electrician to look at while he is at your home. “We Love To Answer Questions.”

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Riaz Jilani
Riaz Jilani
2024-06-05
I had another electrician which not giving me time and then I search on google and found Hi Lite with good reviews so I decided to try them. I send massage on their website and after 30 minutes I got call from them they booked me different time which was not suitable for me. I requested them and they change according to my convenient.electrician came on time complete the job also advised me some unseen problems also fixed perfectly and my satisfaction . First time I really impressed I recommend them they are trouble free and with good reputation
Michael Butler
Michael Butler
2024-05-10
Stove wasn't working. Stove people said it was an electrical issue. Steven came over, showed me what was wrong. Now I know more about electricity. 5/5 would electricity again.
Heather D
Heather D
2024-05-10
Excellent service. Matt came out after hours to resolve an emergency situation where an outlet in our garage caught on fire. He was here within the hour and completed the work efficiently. In addition he communicated clearly all the necessary steps needed. We will definitely be calling him back for additional assistance in the future if the need arises.
Amrik Bhogal
Amrik Bhogal
2024-04-29
Excellent service! We had a problem with some receptacles in a couple of rooms in our house. Tried the usual resetting the breakers and GFI plugs, but to no avail. Called Hi-Lite Electric based on a recommendation from a friend. Matthew from Hi-Lite come over, diagnosed and fixed the problem quickly and efficiently. He was very knowledgeable and kept me in the loop as what he was doing. His estimate was very accurate. I would highly recommend HiLite
Roy Thompson
Roy Thompson
2024-04-29
Matthew and Steven did a fantastic job added two lights in my bedroom, prior to that their was no lights in my bedrooms. i would highly recommend them.
Izabella Hansen
Izabella Hansen
2024-04-23
Had a great experience with Matthew, a licensed electrician. He explained everything I needed thoroughly. Worked efficiently, was professional and curteous. I highly recommend this family run company.
Jo Persad
Jo Persad
2024-04-19
Excellent service. We had a problem with our house wiring and Matthew diagnosed and fixed the problem quickly and efficiently. He was very polite and pleasant and informative. We would highly recommend HiLite.
James Danakas
James Danakas
2024-03-27
The service we received from Matthew and Luciano was excellent and our problem was solved in a timely matter. Great customer service! Highly recommend!
Corrado Di Rosa
Corrado Di Rosa
2024-03-26
Excellent customer experience! Matthew is always on point with his recommendations and makes sure the issue is solved. Highly recommend Hi-Lite.
Funk Roberts
Funk Roberts
2024-03-18
I recently had the pleasure of having Matt from HiLite Electrical come over to replace my smoke alarm, and I couldn't be more satisfied with the service provided. From the moment Matt arrived, it was clear he was not only highly skilled but also incredibly personable and professional. His attention to detail was impeccable, ensuring that the job was done efficiently and effectively. What truly set Matt apart was his commitment to going above and beyond. He was punctual, arriving right on time, which is a rarity these days. But more importantly, he took the time to explain the process, what the problem was, and why we couldn't get the unit from the foundation in the first place. He was also amazing to talk about in general (especially fitness, training and combat sports, relationships, and other things), and ensured everything was working perfectly before he considered his job done. I highly recommend Hi-Lite Electrical to anyone in need of electrical services. Their team, from speaking with Ang on the phone to set up the appointment (Happy Angela Day..that's an inside joke) to Matt getting it done, Hi-Lite exemplifies the kind of professionalism and expertise that is all too rare. Trust me, if you want a hassle-free, high-quality service, look no further than Hi-Lite Electrical. A big thank you to Ang and Matt for not just meeting, but exceeding my expectations! Super Happy Customer! Funk Roberts

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